How do I upgrade from V12.01 to V13.01
Note: From V13 MailCOPA will switch to a subscription program for future updates. It is with regret that we have to do this. We have held off charging for updates for as long as possible, but unfortunately now all the software tools we use to create MailCOPA have moved to a subscription model and the cost of continuing free updates is just too high.
If you are upgrading from V12 you will be given a free 12 month MailCOPA subscription, this will happen automatically when you install V13. You can continue to use V13 after the subscription period has expired. The subscription is only to receive further updates. You will be able to install any updates released during your subscription period. If your subscription period has expired you will still be able to install an update provided it was released before your subscription expired.
You can renew your subscription at any time by using the Upgrade MailCOPA item on MailCOPA's help menu. If you renew before your current subscription expires then the cost will be 50% of the current license cost for MailCOPA. If you renew after the subscription has expired then the cost will be 75% of the current license cost.
Make sure you have a backup of all your MailCOPA email client data before starting. The upgrade modifies your database and should anything unexpected happen while the upgrade is taking place, such as a power cut, or system failure, you will need some way of restoring your data to V12.01 so that you can start the upgrade process again.
For details on how to backup, see How do I backup my MailCOPA email program data?
Once everything is safely backed up, make sure that no copies of the MailCOPA email client are running, anywhere in your network. If there are any copies of the MailCOPA email client active they will hold open files that the installer needs to update. This will cause the update to fail, leaving you with corrupt data. To be sure nothing is running it is recommended that you power down all the machines except for the server machine. If you are unable to do this make absolutely certain that MailCOPA is not running, and that no-one can start one while you are doing the upgrade.
If you are sure everything is closed down go ahead and run the installer. You can download the MailCOPA V13.01 installer from http://www.intervations.com/download/mailcopa/1301/_mailcpa.exe
The installer will ask you to confirm a few details, then will begin upgrading your data. Once the installer is finished it is recommended (but not required) that you restart the server machine. Then you should start the MailCOPA email client on the server machine to make sure everything is working correctly.
When you are happy the MailCOPA email client V13.01 is installed successfully on the server machine you can install the same version on all of your terminals. Other machines do not need to be closed down for you to do this. The data is only upgraded when installing the server copy.