You may already be familiar with Microsoft's Error Dialog, which pops up if a program causes an error. This will report the technical details to Microsoft, so that the cause can be found, and a fix included in future Windows updates.
MailCOPA now contains a special debug routine, which will produce a similar Error Dialog, shown below.
Although errors in MailCOPA have been largely eliminated during testing, these may still occur in unusual circumstances - with the wide variety of configuration options and ways in which MailCOPA can be used we are unable to reproduce every possible combination of circumstances.
When errors do occur, these can be very difficult to pin down from customer reports alone, as these cannot possibly include all of the technical information required, hence the built-in debugger.
Should you see the Error Dialog shown above, we would be very grateful if you would allow it to send the error report. No personal information is sent. It will help us to maintain MailCOPA as a high quality product tailored to the needs of demanding users of email. It would also help if you could send us an email, giving the approximate time and what you were doing at the time, but this is not obligatory. Once sent, you will get a Message Sent report.
Whether or not you send the error report, afterwards MailCOPA may close and you will need to restart it. If it does not close, save any open messages, close it and restart it. We are sorry about this. Any information you send will be helpful to us in eliminating this error. Usually, MailCopa will recover fully on a restart.